Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Returns 
We accept return of products by mail. Customers have the right to apply for a return within 14 days after the receipt of the product. 

Returnable Items

· Unused product

· Defective item

· Wrong item received

· Items damaged in transit

· Lost or missing items 

Return Conditions

· To be eligible for a return, your item must be unused, saleable, and in the same condition that you received it.

· It must also be in the original packaging.

· To complete your return, we require a receipt or proof of purchase.
Note: Please do not send your purchase back to the manufacturer.The previous paid shipping and delivery fees are non-refundable. No restocking fee will be charged to the consumers for the return of a product.

Refunds 

· Please contact our Customer Service at E-mail: support@kachelvcas.com to get the return address.

· After receiving and checking your return, we will send you a receipt notice via email. We will also notify you to approve or reject your refund. If you are approved, we will process your refund.

· Refunds for the returned items will be processed in 1-3 business days after we receive your package. During high-peak seasons like Black Friday or Christmas, additional time of up to 1 week may be needed to process your refunds.

· Refunds automatically credit the credit limit to your credit card or original payment method within one week.

Late or missing refunds 
If you haven’t received a refund yet, please check your bank account again first.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at E-mail: support@kachelvcas.com

Contact Us

Email: support@kachelvcas.com

We strive to answer your questions within 24 hours.

Customer service chat hours: 24/7 Support.